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FAQ

Purchase Information

1. Who can buy from Ciminy?

Ciminy sells exclusively to individuals (B2C). Private customers can directly purchase our collections without needing a business account.

2. What types of products do you offer?

We offer a vast collection of women's clothing, including jackets, skirts, jumpsuits, dresses, pants, tops, and much more. Our products combine style and eco-responsibility with high-quality materials.

Payment Information

3. What payment methods do you accept?

We accept bank transfers and credit cards. Orders will be shipped only after payment is confirmed.

Orders and Returns

4. What are the delivery times?

Orders are typically shipped within 3 to 7 business days after payment confirmation. Delivery times may vary depending on destination and item availability. A tracking link will be sent once your order is shipped.

5. Do you offer international shipping?

Yes, we offer international shipping for individual customers. Shipping costs and delivery times vary by destination and will be indicated when confirming your order.

6. What is your return policy?

You have 14 days after receiving your items to request a return or exchange, provided items are unworn, unwashed, and returned in their original condition with packaging. Return shipping costs are borne by the customer, except in cases of error by Ciminy.

7. How can I track my order?

A confirmation email with a tracking link will be sent once the order is shipped, allowing you to track your package in real-time.

8. Who should I contact if there is an issue with my order?

For any questions or complaints, please contact our customer service by email at ciminy.paris@gmail.com or by phone at +33 1 48 39 04 38. Our team is available to assist you.

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